Safety net

Margaret’s safety net

How Synic Relay checks on Margaret, and who hears about it if something seems wrong. It always goes in this order.

  1. Synic Relay checks in on Margaret, on her schedule.
  2. If check-ins go quiet, it asks the people she put first.
  3. Only after a person confirms something happened, it tells the rest.

1. How Relay checks on Margaret

A short “everything okay?” message every morning. Answering takes one tap. If she doesn’t answer, Relay tries the next way of reaching her before involving anyone else.

Her check-in schedule

How often
Every day
At what time
9:00 in the morning, Richmond time
First
An email to Margaret
If there is no answer after two hours
A phone call to her home

2. Asked first

If check-ins go quiet, these people get one question: can you confirm Margaret is okay?

  • Sarah Hale-OrtizOlder sister, first continuity contactConfirmedShow detailsHide details
    Location
    Denver, Colorado
    Availability
    Any time for urgent calls; weekdays after 5 PM for routine questions
    Responsible for
    Confirms whether a handoff should begin, coordinates family, and approves temporary care arrangements.
    Can see
    Full verified care plan, benefits summary, clinician contacts, and continuity packets.
  • Tom AbaraNeighbor of 18 years, local responderConfirmedShow detailsHide details
    Location
    Two houses away
    Availability
    Home most evenings and weekends; text first unless urgent
    Responsible for
    Performs an in-person safety check, opens the home for authorized helpers, and stays with David until family arrives.
    Can see
    Home-entry instructions, David’s one-page communication guide, and emergency contacts only.

3. Told if confirmed

These people hear nothing unless a person confirms that something happened. They are never asked first.

  • Lisa MorenoHCBS case manager, services leadConfirmedShow detailsHide details
    Location
    Richmond Community Supports
    Availability
    Monday–Friday, 8:30 AM–4:30 PM; agency on-call line after hours
    Responsible for
    Protects waiver services, coordinates replacement support, tracks recertification, and convenes provider planning.
    Can see
    Benefits, legal, services, provider, risk, and case-manager continuity packet.
  • Rachel BrooksCousin, planned backup caregiverConfirmedShow detailsHide details
    Location
    Petersburg, Virginia, 35 minutes away
    Availability
    Overnight backup with four hours’ notice; unavailable Tuesdays
    Responsible for
    Provides short-term overnight care and maintains David’s established home and medication routine.
    Can see
    Full daily-care packet after Sarah confirms activation; no benefits or banking records.

If she stops answering

A rehearsal with the same fictional family, from the first missed check-in to a confirmed handoff. Each step shows who decided: the system for routine retries, a named person for everything that matters. No real messages were sent.

  1. July 6 at 9:00 AM

    Stage 1: One missed check-in

    One check-in went unanswered. Synic Relay is quietly retrying another way. Nobody else has been contacted.

    Check-in scheduled for 9:00 AM was not answered by end of day

    Decided by the system, as a routine step

    Suggested by AI, 96% confidentShow details
    Model
    escalation-reasoner
    Confidence
    96 out of 100
    When
    July 6 at 9:00 AM
    Based on
    “Advance to stage 1 and quietly retry on the phone channel”

  2. July 7 at 9:00 AM

    Stage 2: Two missed check-ins

    Two in a row unanswered. A gentle direct message went out on every channel. Still nobody else contacted.

    Second consecutive check-in missed (email, then phone call)

    Decided by the system, as a routine step

    Suggested by AI, 94% confidentShow details
    Model
    escalation-reasoner
    Confidence
    94 out of 100
    When
    July 7 at 9:00 AM
    Based on
    “Advance to stage 2; send a direct low-stakes message on all channels”

  3. July 8 at 11:20 AM

    Synic Relay isn’t sure, so it stopped.

    The reply shows the phone was used, but it does not confirm Margaret is safe. This is neither an answered check-in nor a missed one. Holding for human review instead of guessing.

    Nothing was decided automatically. A person makes this call.

  4. July 9 at 9:00 AM

    Stage 3: Asking the circle

    Three misses. The first circle contact has been asked one question: can you confirm everything is okay?

    Third consecutive miss; held reply reviewed by Sarah (tier 1)

    Decided by Sarah Hale-Ortiz, a named person

    Suggested by AI, 88% confidentShow details
    Model
    escalation-reasoner
    Confidence
    88 out of 100
    When
    July 9 at 9:00 AM
    Based on
    “Ask tier 1 to confirm the caregiver is okay”

  5. July 9 at 2:45 PM

    Stage 4: Event confirmed, preparing

    A person confirmed something happened. The circle is being notified and handoff packets are prepared, but not released.

    Sarah confirmed: Margaret was admitted to the hospital this morning

    Decided by Sarah Hale-Ortiz, a named person

    Suggested by AI, 91% confidentShow details
    Model
    escalation-reasoner
    Confidence
    91 out of 100
    When
    July 9 at 2:45 PM
    Based on
    “Notify the full circle and case manager; prepare packets; do not release”

  6. July 9 at 3:10 PM

    Stage 5: Activated

    A named person confirmed activation. Handoff packets have been released to the people you chose, and every access is logged.

    Sarah Hale-Ortiz explicitly confirmed activation

    Decided by Sarah Hale-Ortiz, a named person

    Suggested by AIShow details
    Model
    escalation-reasoner
    Confidence
    Not applicable
    When
    July 9 at 3:10 PM
    Based on
    “The system does not recommend activation. It can only be confirmed by a named person.”