A transition should begin with knowledge, not a crisis.
Synic Relay exists for a simple but consequential gap: the person who knows the most about daily care is often the least replaceable part of the system.
Care can be deeply known and still be dangerously undocumented.
Families build expertise over years: which routines create stability, how communication changes under stress, what comfort looks like, which benefits matter, and who can help. Much of that knowledge stays informal, because everyday care leaves little time to write it down.
Traditional plans are static snapshots. Emergency alert systems can call for help, but they do not carry what a new caregiver needs to know. Relay connects the missing pieces: a living plan that people have checked, a quiet check-in, and a handoff that gives each person the part they need.
The goal is not to automate family judgment. It is to make sure good judgment has the information it needs.
How we build it.
Specific before scalable
Synic Relay begins with households where an aging parent supports an adult with I/DD at home. The product is shaped around that reality, not a generic idea of caregiving.
People decide
The caregiver’s words are the evidence. A person reviews every proposed care detail, and a named person confirms every handoff.
Calm technology
A continuity tool should reduce uncertainty, not add alarms. Relay uses plain language, large type and deliberate steps.
Built alongside the families it serves.
Synic Relay is being shaped with caregivers, self-advocates and the professionals who support them, not designed about them from a distance. Every screen is tested against one question: would this hold up on a family’s hardest day?
We grow the product carefully, one household at a time, and the people who rely on it help decide what comes next. See how it works in the demo.
Help shape what comes next.
Caregivers, providers, care programs and community partners are welcome.